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Now that you have killed off OneDrive and any related running processes, you want to wipe out any other stored or cached user or password information that may be causing issues. If OneDrive doesn’t close, try Force Quit.Ĭlose those two OneDrive items and move on to the next step. You are prompted to “Quit” or “Force Quit” the item. Just highlight by clicking on each one and click on the X icon at the top. You may actually see two instances of OneDrive listed if you are running both a Personal and Business version.

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Repairing Permissions – note, you can’t really do this anymore with MacOS Sierra, but you can using tools like the free Onyx or the paid Sierra Cache Cleaner to do that and other actions.

Uninstall OneDrive completely – using an uninstaller app like CleanMyMac that fully removes the application.

But I found that it didn’t always work for me.

Deleting Application Passwords from Keychain – this is another way to potentially reset OneDrive.

Just launching Activity Monitor and killing “OneDrive” and “OneDrive Finder Integration” process can help, but not always.

Killing the OneDrive processes – sometimes this can help.

Deleting the OneDrive app – you can do this and re-download but frequently, since you aren’t actually doing a reset of OneDrive, you are dumped back into the same problems.

But in the end, my OneDrive issue returned. For me, because I have a feeling it was a bit more deep-rooted than just a corrupt app, I did many of these fixes together.

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It was a long process of trial and error. Here are a few things that I tried along the way. I wanted to offer these as possibilities to try before doing the really easy way to reset OneDrive that I discovered on my own. There are many different approaches you could try here. Ready to try to fix your OneDrive sync issues? You need to probably reset OneDrive!Ħ/21/21 Update: If you are also using Microsoft OneDrive AND Time Machine, you will want to see my How To/Fix It article – they don’t always play nicely together! Some Ways I Tried to Reset OneDrive

If you are reading this article, please leave a comment to let everybody know the error you were having.

OneDrive would say it was connected but no files would synchronize.

OneDrive login would simply hang after entering the password.

OneDrive Personal was stuck in a “beginning to sync” stage immediately after logging in.

OneDrive for Business complained that I was using an invalid character in the name of my folder (I wasn’t).

Here are some errors that came up for me initially:

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It’s about how to reset OneDrive to a clean state so that you can re-syncronize it again. But this article is not about which one to use.

The most popular competitors are Dropbox, Google Drive, and Box. If the video is helpful, please share!įor those of you who are reading this saying, what is OneDrive? Well, it’s a file hosting service that allows you to synchronize files across devices. Note: this article was updated on 8/19/18 with a How To video.

But I found, after lots of trial and error on my end, a way that I believe is the easiest to reset OneDrive back to default so that you can get up and running again. Anyway…during these few weeks, I had issues not only syncing my corporate and personal OneDrive accounts – yes, you can have two running at once – but sometimes OneDrive would just hang with an error message or two that I couldn’t seem to get rid up. (Side note: I had to reset my Keychain because of Office365 and enterprise single-sign-on issues – I believe this may be related to my OneDrive issues as well but that is unconfirmed). Long story short, I had to reset my Keychain and that seems to have caused some unintentional issues for various things including OneDrive. For the past couple of weeks, I have been battling some issues on my Mac.